Member Services

Why can’t I bid on this lot?

You must first have a valid government-issued ID on file with Copart to be able to bid.

Click here then click on the “Upload License” button in the top right corner to upload your government-issued ID if you have not already done so.

Each state has its own specific licensing requirements.

You can find each state’s specific licensing requirements here.

What licensing do I need?

To find detailed information about each specific state’s licensing requirements and to learn more about the Copart licensing process, click here.

Why was my account suspended following ID verification?

There could be various reasons why your verification may have been unsuccessful. Our support team is available to provide further assistance in this matter. We mandate identity verification for our members to ensure active account status, thereby upholding platform safety and security for all users.

What can I do if I believe my suspension was a mistake?

If you suspect your account has been wrongly suspended, you can send a copy of your ID to member.license@copart.com via email.

Will I receive a refund if my account is suspended post-ID verification?

There is a possibility of refund eligibility. Kindly reach out to our member services team for assistance.

What do I do if I forgot my password?

If you forgot your password, you need to reset it. To reset your password, go to Copart.com/login and click on Forgot User ID/Password. Type in your Member ID or email address, then click Retrieve. After a few moments, you’ll receive instructions to complete the password reset to your email address on file.

If you have not already put a government-issued ID (e.g., driver’s license, passport or permanent resident card) on file with Copart, or if you need to add a business license to your account, you can do so now by using our License Uploader.

Do you have a question regarding additional fees charged to your invoice?

Contact the location where the vehicle was sold.

Click here for a list of all Copart locations and their contact information.

Do you have a question regarding a term on the website?

Please refer to our glossary of common terms found here.

Watch our Tutorial Videos for tips on how to navigate the website, bid and win.

You can find more videos here.

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Do you want to sell a vehicle through Copart’s VB3 online auction?

To learn more about selling a vehicle through Copart and to get a free quote, go here.

Looking for specific information about payment options?

You can find detailed information about each of our payment options here.

Trying to request a deposit refund?

For Basic Members, credit card deposits can be recovered directly from the website. When logged in, go to the My Account page and select the Deposit Refund option from the left-hand side toolbar. For all other deposit refunds, please contact Member Services.

Need to check the status of a wire transfer?

You can contact Accounts Receivable at Buyer.ar@Copart.com to check on the status of your wire transfer.

Please allow at least 24 hours for processing.

You can download our New Member’s Guide here. If you still have questions, you can contact our Member Services team.

Member Services

Member Service is open Mon-Fri, 7am-7pm Central Time.

Live Chat is open 24 hours a day 7 days a week.

You can contact a specific Copart location by clicking here.

In light of recent cyberattacks and other events around the world in which data has been compromised, we want to remind you to stay vigilant in keeping your personal information secure.

Here are a few tips for avoiding email scams in particular:

Won an Auction?

You can conveniently check the status of a won vehicle by calling 877-4-CHK-LOT and navigating the automated prompts. Find information on vehicle status and information, key status, drive status, title status, amount owed, storage information, vehicle location and when your vehicle is ready to be pick up.

Selling a Vehicle?

If you’re selling a vehicle through Copart, you can call 877-4-CHK-LOT to check the status. See when the vehicle gets to the Copart location, as well as get information on lot status, title status, auction status, payment status, pickup status and more.